When to use one
- A full or partial refund to a client
- A correction to an invoice already sent
- A cancelled order after the invoice was issued
Raise the credit note
Open the original invoice and issue a credit note against it, for the full amount or just part. It gets its own reference and a PDF you can share with the client.
What Fatoora does behind the scenes
The credit note is deducted from your output VAT for the period, and the accounting entry is reversed automatically — so your VAT201 figures and your books both stay accurate without any manual adjustment.
Frequently asked questions
Why not just delete the invoice?+
Because issued invoices must stay on record for FTA compliance. A credit note is the proper way to reverse or reduce an invoice.
Does it fix my VAT?+
Yes. The credit note reduces your output VAT for the period, and Fatoora posts the accounting reversal automatically.